What our Clients say About ACGI…
A reference letter testimonial from Sky Automall of Center Point, IA: ACGI Testimonial Sky Automall
“BTW…had a board meeting today. The board is very pleased with the progress being made at New Heights Auto Services. I told the board that their decision to hire you right away rather than wait for the grant was one of the best decisions they made!”
Chris B., New Heights Auto Services, A Christian Ministry
“I’ve been in the repair business for 27 years, owned my own shop for the past few years and have missed out on a lot of profits because I didn’t know what I didn’t know.
I’ve been working with Scott only for a few months, but he has already helped increase our profits significantly and we have just barely scratched the surface. Scott doesn’t tell me what to do, he leads me towards the problem, let’s me make the discovery and then he teaches me what is lacking and provides multiple solutions for me to choose from. Then he holds me accountable, as only a great coach would, so I don’t slip back into my “old way” of doing things. This method of teaching creates an aha! moment and makes it really easy to remember the lessen being taught.
I’m learning from his experience instead of learning from my own mistakes.
Scott makes himself available to help me seven days a week. I can tell that he truly cares about people and what motivates him is seeing the business financials improving and also seeing my stress level coming down.
If you want happy customers, happy employees, and a happy business owner, I highly recommend Automotive Consultants Group, Inc.”
Jim Ryan, Progress RV, Belle Fouche, SD
“Back in 2009 our church decided to start a ministry to help provide vehicles to individuals in need. Fast forward to 2022 and that small volunteer led community service has grown into a full scale automotive operation that serves those in need as well as the general public. Our growth came on fast and having no automotive experience myself, I quickly was a fish out of water when it came to managing the day to day of our operation. Then we found ACGI. We are only a few months into our consulting relationship with Scott and our performance has improved greatly. Because of Scott’s expertise we stand to have more social impact than we’ve ever had before.”
Grace & Peace,
“Scott Wheeler and Automotive Consultants Group, Inc. know the automotive repair business hands down. From his top-rated book known by many as the bible for our industry to his personal expertise and know-how, Scott is just flat out top notch.
Scott came to our shops in late February 2020 and spent two solid weeks with our company. He observed, took notes, and observed some more. He studies our metrics and put in place a complete HR package as well as a KPI monitoring program to guide our shops. He offered keen insight into how our shops could improve the bottom line as well as create a stronger shop/employee culture.
We missed him when his two weeks were up, but what a lasting impression and strong program he left with us. His follow up is second to none and he listens before he offers his years of experienced advice. Our kind of guy!
We recommend him and ACGI to any shop looking for a major overhaul to minor tweaks. Scott is your man.”
Todd and Tamara Harris, Crown Car Care 3982 SW Brunner Terrace Palm City, Florida, 34990 (772) 781-8000
“I started out my career as a mechanic over 25 years ago and eventually purchased and started running my own automotive repair facility in 2011. Being very skilled in the trade, I have been able to successfully operate the daily shop duties, but noticed that the front end of my business was not progressing the way I was hoping or the way that I knew it should have been. While discussing this concern with another shop owner, he suggested that I contact ACGI as he had had great success. Scott Wheeler (ACGI) identified what he often refers to as “tiny little sink holes” that when you have too many, will eventually “sink a ship”. It has been almost 6 months of weekly phone sessions with Scott and numerous homework assignments that have led to changes from how to answer telephones, how we bill out our parts and to how to we should track our labour efficiencies. We are patching up many of these holes and as a result, we are noticing an increase in our profit margins and efficiencies. Scott is extremely knowledgeable on automobiles and even more so on how to run a successful automotive business. Thank you Scott!”
Tom Patry, Owner Grizzly Auto Repair Revelstoke BC, Canada 250-837-7100
“Thanks for taking your time to ‘pay it forward’ …your knowledge is PRICELESS!”
Ed Restas, Restas Car Care
“For the past eight months I have been working with Scott Wheeler at ACGI, and I could not recommend him more highly. Scott’s approach is very authentic, honest and professional. We focus on strategies and best practices to implement in my business, as well as a KPI tracking and goal setting. Having Scott as a One on One Coach and mentor has had enormous impact on my business and personal life.”
Mike DeCiantis, Owner, Supertech Diesel, Nanaimo, BC, Canada
“I would highly recommend Scott Wheeler and Automotive Consultants Group. After struggling with issues at my shop. Scott has helped me a lot. He has taught me how to work on my business not just in it. He sets goals for you and shows you how to reach them. Teaches you how to streamline your procedures to save you time and make you money. He’s honest with you and explains things so you can make the changes and see the gains. If you’re looking for car count to revenue or help with your employees he’s your guy. I’ve been with him for 6 months and what a difference.”
Jeff Bragdon, Owner, Service Masters Total Car Care, Safety Harbor, FL
“My decision to work with Scott Wheeler of Automotive Consultants Group has been transformative for our company. His industry expertise and metrics driven approach has helped us to increase our gross sales by 150% and our net profit percentage by three-fold this year. We have implemented his process for tracking key performance indicators daily allowing us to make proactive business decisions. He has also helped us craft HR policies, guided our operational procedure updates, and advised on practical leadership principles.”
Jesse Wheeler, Wheelers Truck Service, Kansas City, MO
“I have been a shop owner for 20 years and have done consistent training with all of the Major training companies and was doing well but I was never able to get the shop over the hump and achieve my goals. I have been stuck at 15 percent profit and worked 50-60 hours a week. No matter what I did I could never get the processes down and the shop organized to the point where I could take a vacation or even take a day off. Every problem the shop or the office had was always my problem — there was no accountability. I have been searching for years for a solution. No matter what I did things always stayed the same. Then along came an issue of Ratchet + Wrench magazine. I was thumbing through the magazine and found an article on Scott Wheeler and it hit me like a ton of bricks that what I needed was someone to come and live in my world. I called Scott and had a ½ hour conversation with him and at the end of that decided that he was the guy! A few weeks later Scott showed up at my door. Day one he observed what was going on.Day 2 we had a meeting with the shop and explained what was going on and that Scott was here to help. Day 3 we sat in my office and Scott had recommended some organizational changes. OnDay 4 we implemented the changes. This was very easy since it was not coming from me(the owner). Scott has a very calm demeanor and that made the staff much more receptive to him. On day 5 Scott introduced me to the KPI tracker. This allowed me and my staff to see at a glance exactly where we were and where we needed to be at a moment’s glance and then he coached the staff in their new roles. I am writing this a month later and am happy to say that things are going well. Profits are up, I have spent no more than 40-hours a week,and just got back from a weeklong vacation. The shop did not burn down and actually made money. With the help that I received from Scott, life is much better and the shop is doing great. I would say that no matter what condition your shop is in, Scott will make it better. There is no substitute for having him at your location living the dream with you and making it better.”
Blake Walker, Owner, Central Avenue Automotive, Kent, WA
“I really appreciate your help on this project. Everyone that looked at the business plan was impressed. All the answers were there for them, and maybe one or two questions were asked that were already in the business plan. Also, I created a 3 page presentation that highlighted the business plan. That really cut through the chase and allowed the bankers to quickly grasp my idea. You really made me shine and I think it gave them confidence that I know what I’m doing.”
Devon Vinson, Indianapolis, IN
“Being a relatively new shop owner, Automotive Consultants Group Inc. has been a great resource for me. In addition to providing a sounding board to bounce ideas off of, Scott Wheeler, ACGI’s Principal Consultant, has challenged me to think about things that I would have, most likely, never thought about. It goes to the saying…”You don’t know what you don’t know”. And, in business, you need to know. In summary, Scott’s a business coach and brings best practices from across the industry to my business, practices that will help me take my shop to the next level.”
Troy Wright, Al’s Certified Auto, Plano, TX
“After hearing the needs of Raffield Tire Master Goodyear, ACGI nailed down a thorough plan of action that was doable and made sense for our company.”
Sam Raffield, VP of 8 Goodyear Gemini stores dominant in Central Georgia
“ACGI helped us to completely understand where we could make more money & grow our business. As a result our Gross Sales grew 42% !”
Steve Braxton, Braxton Automotive
“The most ethical person I have worked with…in my 35-years in business”
Dan Mooney, KHSC
“After being a silent partner for 3 years, I had to take over and become a SOLO owner. Talk about stress and desperation! I had absolutely no clue how to manage an 8-Bay automotive shop with 12 employees. Thank God I was provided with an answer. His name is Scott Wheeler from ACGI Automotive Consultants Group, Inc. I had met Scott 2 years before when he was a consultant on another job. His resume was extensive, his attitude very professional and I felt comfortable with his knowledge of the automotive business. Scott knows the automotive business and understands the dynamics of the entire process from staffing, financials, environmental requirements, state laws, customers and how they all relate. If you are headed nowhere quickly, call Scott Wheeler from ACGI to put you back on track. I am actually sleeping at night and very confident that we are headed in the right direction. Thank you from the bottom of my heart.”
Bruni Soto, Tires Plus Hamilton Mill
“I have been working with Scott Wheeler at ACGI for about 18 months. I am very encouraged with the way my business is heading. In the beginning Scott had me think about the goals that I had for my business and then we worked together on how to accomplish these goals. Scott has given me many tools to help me measure progress one of which is the KPI tracker, this takes me literally 5 minutes to fill in every day. This helps me to see what we have done in the day and if we hit our targets. My business was really struggling and I was unsure of how we were going to turn it around. We are not out of the woods yet but with Scott’s encouragement and guidance and the accountability that he brings I feel much more confident as we start to grow again. I was hesitant about taking on another monthly expense but I shudder to think what it would have cost me if I didn’t.”
Tim Kitt, President, SwedeMasters inc, Santa Barbara, CA
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